Article Policies
Focus and Scope
SOCIOS stands as an interdisciplinary peer review platform for preprints in the Social Sciences. We publish a diverse range of English and German language preprints from disciplines such as sociology, political science, social and cultural anthropology, criminology, social policy, social psychology, population research, historical social research, labor market and occupational research as well as communication sciences. We value the interconnectivity of the disciplines and welcome contributions that bridge multiple areas of study.
We welcome submissions that offer fresh insights, whether they emerge from traditional studies, innovative research designs, or novel analytical techniques. This includes exploratory studies, large-scale analyses, theory-driven inquiries, and methodological innovations. Recognizing the importance of robust and reproducible results, we particularly encourage the submission of replication studies, especially those that follow the registered report format.
We acknowledge the importance of all research outcomes, including single findings, null results, and negative findings. Such contributions are essential for a balanced scientific inquiry and are welcomed with equal enthusiasm.
Authorship
Authorship Criteria
Substantial Contributions: Authors must have significantly contributed to the study's conception, design, execution, analysis, or interpretation of the reported study. This may also include the development of new software or tools utilized in the work.
Drafting and Revising: Authors must have have participated in drafting the work or revising it critically for important intellectual content.
Approval and Accountability: Authors must approve the final version of the preprint to be published and agree to be accountable for all aspects of the work. This involves ensuring that questions related to the accuracy or integrity of any part of the work are appropriately investigated and resolved.
Affiliation: At least one author of the manuscript must have a verifiable affiliation with a recognized academic or research institution or possess relevant experience and a proven publication record in the field of the submitted paper. Verification is conducted using the author's institutional email address, an official profile on the institution's website, or other suitable methods such as ORCID or Scopus.
Exclusions from Authorship
Contributions that do not meet the criteria for authorship should be recognized in the Acknowledgments section. This may include individuals providing technical support, general assistance, or writing and editing services. Consent must be obtained from all individuals mentioned in the acknowledgments.
AI-based technologies used for generating article content do not fulfill authorship criteria as they cannot take ethical and legal accountability. Authors employing generative AI tools in their research or manuscript preparation must use them responsibly and in line with our policies. If such tools are used, their application must be acknowledged in the manuscript's Acknowledgements section. The Methods section - or an equivalent section - should detail the AI tool's usage, including the exact prompt and the version of the AI tool utilized.
Contributor Roles Taxonomy (CRediT)
To provide transparency, authors are required to specify their individual contributions to the work according to the Contributor Roles Taxonomy (CRediT). This taxonomy includes, but is not limited to, roles such as conceptualization, methodology, software, validation, formal analysis, investigation, writing, and supervision.
Pseudonyms and Fabricated Identities
We uphold the integrity of academic authorship by prohibiting the submission of manuscripts under pseudonyms or fabricated identities. We are committed to transparency and accountability in the publication process, and as such, any individual discovered to be submitting work under false pretenses or multiple identities will face a ban from our server.
Changes and Variations to Author Names
We recognize and accommodate legitimate circumstances where an author's name may have changed or varies due to valid reasons. These reasons may encompass name changes due to personal choice, marriage, or cultural practices, as well as differences stemming from language translation or national naming conventions.
To address legitimate name variations while maintaining authorial consistency, we require verification of the identity of the individual seeking the change; we will not accept requests for name changes made on behalf of another individual. Verification is conducted using the author's ORCiD ID, an official profile on the institution's website, or other suitable methods.
Changes to author names will not require a new version of the preprint to be created. Following a name change request, SOCIOS will update all existing versions of a preprint including metadata. A 'Notice of Change' may be posted on the article site to reflect the change.
We will communicate the change to those indexing services linked with SOCIOS; however, it is the author's responsibility to update any other databases beyond the control of SOCIOS. Additionally, authors are expected to inform all co-authors about the name change.
Corresponding Author
The corresponding (submitting) author serves as the primary point of contact and is responsible for managing seamless communication between SOCIOS and all co-authors.
The corresponding author ensures that all listed authors have reviewed and consented to the contents of the manuscript that is being submitted, including the authorship order, and statements of contribution. The corresponding author also ensures that all co-authors are aware that the manuscript was submitted.
The corresponding author submits the manuscript, complete with all necessary metadata and declarations concerning. They are expected to actively participate in the peer review process by responding to comments and ensuring that any inquiries about the preprint are addressed promptly and on behalf of all co-authors.
The corresponding also author handles the re-submission of revised manuscripts and is responsible for updating the preprint record with the DOI and URL linking to the published Version of Record, if applicable.
Authorship Disputes
Authorship disputes are not within the purview of SOCISO to mediate. It is the responsibility of the parties involved and their respective institutions to resolve such disagreements. We advise authors to follow COPE guidelines for guidance on handling authorship disputes.
If we become aware of any such dispute, we will pause the review process until the issue is resolved. A temporary announcement will be posted along with the article, informing readers that there is an ongoing unresolved issue related to the preprint. This notification will be removed once a definitive resolution is reached.
If there are any uncertainties or concerns regarding authorship, authors are advised to reach out to the editorial team for clarification before submission via email to socios-content@uni-koeln.de.
Copyright and Licensing
SOCIOS needs permission from the copyright holder of a preprint to legally host and distribute the work. Permission is granted through a perpetual, non-exclusive Creative Commons (CC BY 4.0) license. This licensing choice leaves the copyright of the manuscript with the current copyright holder and permits unrestricted use, distribution, and reproduction in any medium, provided appropriate credit and reference is given to the creator.
Peer review reports that are published with a given version of a preprint are available under the CC BY-ND 4.0 license. This licensing enables the transfer of peer review reports to other platforms and journals, allowing for broader dissemination and reutilization within the academic community, as long as the terms of the license are strictly observed:
- BY: credit must be given to the creator.
- NC: only noncommercial uses of the work are permitted.
- ND: no derivatives or adaptations of the work are permitted.
See CC License options and CC license chooser for more information.
Fees
SOCIOS ensures unrestricted open access to scholarly research and supports a fee-free publication process, including peer review of preprints. Our operations are sustained through the support of a grant from the German Research Foundation, institutional backing, and the scientific community. The collective support from these sources enables SOCIOS to provide services for authors and readers at no cost.
Originality
All manuscripts submitted to SOCIOS must represent original research (not duplications). The work should not have been previously published in a journal in any form or language (partially or in full). Any manuscript based on a previous work should be an advancement of the material and written to align with our article guidelines.
Authors are responsible for ensuring their work is free from plagiarism and that all copyrighted materials, such as photos, figures, or tables, are used with permission and properly cited.
Authors employing generative AI tools in their research or manuscript preparation must use them responsibly and in line with our policies. If such tools are used, their application must be acknowledged in the manuscript's Acknowledgements section. The Methods section - or an equivalent section - should detail the AI tool's usage, including the exact prompt and the version of the AI tool utilized.
Any manipulation of images should be disclosed. Adjustments of brightness, contrast, or color balance are acceptable if they are applied to the entire image and do not obscure, eliminate, or misrepresent any information present in the original, including the background. Manipulations for other purposes, such as highlighting a particular feature in the image, must be explicitly noted in the figure legend and in the Methods section.
Ethics Approvals
Research involving humans or animals must adhere to the correct ethical standards, such as those set by an Institutional Ethics Committee or Institutional Animal Ethics Committee.
Authors are required to confirm that all relevant ethics or institutional review board approvals for their research have been obtained. Details of this approval should be provided in the manuscript, at minimum providing the project identification code, the date of approval, and the name of the ethics committee or institutional review board.
Identifying Information and Informed Consent
Authors are required to ensure the anonymity of human participants in their research; therefore, names and any identifying details must be omitted from all parts of the manuscript, including any supplementary materials. Simply obscuring faces through blurring, covering, or pixelation is not adequate for submission to SOCIOS as such techniques may still allow for the potential identification of participants through context, clothing, background, or distinctive features.
For any content that may potentially reveal a participant's identity, authors must secure written informed consent for publication. The process of acquiring this consent must be detailed in the Methods section of the manuscript. If no consent for publication was required (e.g., the data has been anonymized), then this should be clearly stated and a note should be added confirming that such alterations have not distorted scientific meaning.
Conflicts of Interest
Authors are required to fully disclose any potential conflicts of interest that could influence - or be perceived to influence - their objectivity regarding the research presented. This includes, but is not limited to financial interests, personal relationships, and professional or contractual obligations.
A statement confirming that any conflicts of interest have been disclosed must be provided upon submission. Each article must also feature a designated section titled 'Conflicts of Interest'. This section should detail any financial or non-financial conflicts of interest. In the absence of any conflicts, authors must explicitly state, 'The authors declare no competing interests'.
Reviewers are also required to declare any competing interests in their reports, as are readers who contribute comments on the site.
Sources of Funding
Authors are required to disclose any sources of funding that have supported the work. These details must be provided at the time of submission and included in a separate section titled 'Funding Disclosure' within the article. We recommend that where possible authors use the funder's Research Organization Registry (ROR) identifier to ensure consistent and accurate organizational data is displayed. If the research did not receive any specific grant, authors must include the declaration, 'This research received no external funding'.
Misconduct
Misconduct refers to a range of unethical and inappropriate behaviors that violate the fundamental principles of integrity, transparency, and respect for intellectual property. These behaviors include, but are not limited to copyright infringement, plagiarism, duplicate/redundant publication, data fabrication and falsification, unethical research practices, non-disclosure of major conflicts of interest, improper allocation of authorship. Honest mistakes or unintentional oversights due to human error are not considered misconduct; however, they still need to be corrected to ensure the accuracy and reliability of the scientific record.
Individuals suspecting misconduct in a preprint posted on SOCIOS are encouraged to report their concerns via email to socios-content@uni-koeln.de, providing comprehensive evidence to facilitate an investigation. Reviewers are advised not to make allegations of misconduct within the review itself.
Upon receipt of a potential misconduct report, the peer review process will be put on hold, and a provisional notice will be placed on the article's page for each version, indicating an unresolved issue with the preprint. Subsequent actions will be guided by COPE's recommendations, typically beginning with a request for clarification from the corresponding author.
The gravity and nature of the violation will dictate whether a Correction is published or if a full retraction of the preprint is necessary. SOCIOS reserves the right to remove a preprint from online access should there be compelling reasons to do so. Any action of Correction, Retraction, or Removal will be accompanied by a clear rationale.
In cases where definitive evidence of research or publication misconduct is not immediately available, or if obtaining such evidence is expected to be significantly delayed, an Expression of Concern will be issued to alert readers to approach the manuscript´s content with caution.
For more information, refer to the relevant guidelines and policies on Corrections, Retractions, and Removals.
Data, Code and Research Materials
Our data, code and research materials policy is rooted in the principles of transparency and reproducibility established in the Guidelines for Transparency and Openness Promotion (TOP) and reflects a balanced approach that acknowledges the importance of transparent and reproducible research practices while recognizing the distinctive nature of varied research methodologies. We recognize that open data practices may not align with the goals and methods of interpretative research and replication in this context is more about the interpretive framework rather than the reproducibility of facts. Therefore, we adopt different transparency standards for data sharing in the context of qualitative data. This balanced approach helps us to facilitate a transparent research environment where quantitative data can be precisely reviewed and reused, and the rich, descriptive insights of qualitative data are presented with due methodological and epistemological considerations.
Citation Standards
All data sets and program code used in a publication must be cited in the text and listed in the reference section. References for data sets and program code must include a persistent identifier, such as a Digital Object Identifier (DOI).
Data set citation example: Campbell, Angus, and Robert L. Kahn. American National Election Study, 1948. ICPSR07218-v3. Ann Arbor, MI: Inter-university Consortium for Political and Social Research [distributor], 1999. http://doi.org/10.3886/ICPSR07218.v3 x
Data, Code, and Research Materials
The availability of research materials, data, or code must be disclosed at the time of submission. This information should also be clearly stated in the 'Availability Statement' section of the submitted manuscript.
Authors of quantitative research are expected to provide full access to the underlying data, analytic methods (code), and research materials, enabling others to reproduce the study's findings and, where applicable, re-use the data for further research. Data, code, and other materials must be deposited in trusted digital repositories which guarantee discoverability, accessibility, usability, and long-term preservation. Repositories must assign unique and persistent identifiers to the stored items. Websites maintained by authors do not meet the requirements of this policy due to potential issues with data preservation and accessibility. We recommend that authors follow the FAIR principles (Findable, Accessible, Interoperable, and Reusable) when making decisions about where, how, and what data to deposit.
While full access to data and materials is expected, the following are considered valid exceptions:
- Data protection issues where releasing the data could compromise privacy or confidentiality
- Ethical considerations, such as those involving sensitive or proprietary information
- Security concerns that may arise from data being made publicly available
- Data that is under license or provided by a third party and cannot be shared freely
Exceptions to the data and material access requirements may be granted, provided that
- authors explain the reasons for restricted access to the dataset or materials,
- authors provide access to any part of the dataset and materials that are not subject to the aforementioned constraints,
- authors describe the procedures others would need to follow to request access to the restricted data or materials,
- authors provide any intermediary data, software, and comprehensive documentation necessary to precisely reproduce all published results, if possible.
Authors of qualitative research must share their data as open as possible, as closed as necessary. Whenever possible, anonymized or redacted versions of qualitative datasets should be shared. If such data sharing is not feasible, authors must provide an explanation for the restriction and detailed descriptions of the research processes which allow others to understand the research context and methodology. Authors are encouraged to share any supplemental materials, such as interview guides, and coding frameworks, that provide insights into the research process and can aid in the interpretive replication of studies. For the quantitative component of mixed methods research authors must follow our data sharing guidelines for quantitative research.
Design and Analysis Transparency
Authors are encouraged to review the standards for reporting research design and analysis available for many research applications from Equator Network and use those that are relevant for the reported research applications. Standards for reporting research design and analysis can maximize transparency about the research process and minimize potential for vague or incomplete reporting of the methodology.
Preregistration of Studies and Analysis Plans
Authors are required to disclose whether their research was preregistered with a recognized, independent institutional registry. Preregistration of studies involves registering the study design, variables, and treatment conditions prior to conducting the research. Including an analysis plan involves the specification of sequence analysis or the statistical model that will be reported.
For research that has been preregistered, authors must confirm that the study was registered prior to conducting the research with links to the time-stamped preregistrations at the institutional registry. If an analysis plan is included in the preregistration, authors are obliged to report all preregistered analyses within the manuscript. If there were any deviations from the original analysis plan post-preregistration, these must be disclosed and justified. It is important to clearly differentiate between analyses that were preregistered and those that were not in the manuscript.
Screening
All manuscripts submitted to SOCIOS are subject to a basic screening process to ensure they meet our publication standards and conform to the requirements of the specific article type as outlined in the Article Guidelines. Additionally, we assess the completeness of author disclosure statements on potential conflicts of interest, sources of funding, informed consent, ethics approval, data availability, and study preregistration.
The screening process is typically completed within a few working days. Should additional information be required, SOCIOS will reach out to the corresponding author for clarification.
Open Peer Review
Once a manuscript is posted on SOCIOS, qualified researchers can review the manuscript or contribute to the preprint via our commenting system.
Peer Review Model
Peer Review on SOCIOS is transparent and visible to the public. To ensure consistency in peer review definitions and terminology, we follow the Standard Terminology for Peer Review (ANSI/NISO Z39.106-2023) to summarize our peer review process:
- Identity transparency: all identities visible
- Reviewer interacts with: other reviewers, authors, moderators
- Review information published: submitted manuscript, review reports, reviewer identities
- Post publication commenting: Open
Our peer review process is community-based, allowing for both invited and spontaneous contributions:
On invitation: Upon submission, authors are prompted to recommend potential reviewers who meet our Reviewer Criteria (authors can check JANE to find reviewers with the right expertise to assess a submitted article). To ensure a comprehensive and efficient review process, our editorial team may also propose additional qualified reviewers as needed. We will request further reviewer suggestions from authors until we have received a minimum of three peer review reports.
Spontaneous: Registered researchers on our platform who possess the necessary qualifications can independently choose to review articles.
Before the first peer review is submitted, the manuscript is marked as AWAITING PEER REVIEW. Following the first peer review, the manuscript's status is updated to PEER REVIEWED, and its current condition is indicated by
- Red: Major revisions suggested
- Yellow: Minor revisions suggested
- Green: The manuscript is deemed to be of high quality
The peer review process for a given version of a preprint concludes after receiving three peer review reports, after a revised version is published, or after an article is accepted for publication in a journal. Authors reserve the right to halt or suspend the peer review process at their discretion. In such cases, SOCIOS may issue a statement on the article's page detailing the rationale behind the suspension and change the status to PEER REVIEW CLOSED. If a manuscript fails to attract any peer reviews within six months, or only one review after nine months, the peer review process will be terminated, and the status will also be changed to PEER REVIEW CLOSED.
Reviewer Criteria
Reviewers should meet the following criteria:
- Hold a PhD or an equivalent degree, or the equivalent number of years to a recognized qualification, in the relevant field of research;
- Have a proven publication record in the field of the submitted paper (published at least three articles as lead author in a relevant topic, with at least one article having been published in the last five years).
- Hold no conflicts of interest with any of the authors that can bias their assessment of the article
Verification is conducted using the reviewers´ institutional email address, an official profile on the institution's website, or other suitable methods (i.e., Scopus, ORCID).
Reviewers who do not meet the above criteria are encouraged to take the role of a co-reviewer with a qualified person as the principal reviewer.
Author´ s Role during Peer Review
Authors should play a pivotal role in the peer review process by actively engaging with the feedback they receive from reviewers and commenters. They are responsible for thoroughly examining the provided critiques and recommendations, reflecting on their validity, and responding politely and professionally, regardless of whether they agree or disagree with the comments. Authors should not contact reviewers directly about their reviews, as such actions could compromise the integrity and impartiality of the peer review process. Instead, authors should channel all communications through SOCIOS to maintain the transparency and fairness of the evaluation process.
Revisions and Re-Review
We encourage authors to submit revised versions of their manuscripts following feedback received from peers, or as a result of significant changes made to the previous version of the preprint, such as the addition of new datasets, re-analyses, or enhancements to the clarity and impact of the text. Authors may revise their preprint up until the point of acceptance for publication in a journal. Each revision is published as a new version of the article, and all versions are linked and can be cited independently; the most recent preprint version will be featured as the default on SOCIOS. Authors must provide a summary of the changes made, addressing each of the reviewers' comments, if applicable. This summary will be displayed at the start of the new version (in an Amendments section) to help readers quickly identify the modifications and changes made.
The publication of a revised version prompts the re-invitation of the original reviewers to assess whether their initial concerns have been satisfactorily resolved.
Comments
Beyond article peer review, SOCIOS offers a commenting tool for all types of publications. Our commenting system is designed to facilitate a swift and dynamic exchange of feedback and ideas on articles, posters, and slides. To ensure scholarly discussion, comments are generally welcomed from readers with a formal affiliation to a research institution or verifiable expertise in the relevant field.
We invite comments that focus exclusively on the scholarly content presented. All Comments must be written in good English. Contributions should aim to enrich the discussion, highlight significant elements, and provide constructive feedback and insightful criticism.
Commenters must use a valid ORCID ID and provide their full name and affiliation with each comment. Commenters are also required to declare any competing interests.
Comments submitted to our platform will be published in real-time. This ensures that feedback, questions, and discussions can occur without delay, fostering an environment of immediate scholarly exchange and collaboration. If readers notice a comment displaying disruptive behavior, they are encouraged to flag the comment for review. Our editorial team will assess the situation and take appropriate action. The commenter's identity will remain visible, but the text of the comment may be removed if it violates our guidelines. We reserve the right to remove any comments deemed inappropriate without prior notice if they are found to breach our code of conduct.
Updates
Authors can submit updated versions of their preprints to address any minor errors identified in the original manuscripts. Updates are typically limited to fixing typographical errors, or updating affiliations or contact details, authorship, and acknowledgment information. An update notice will be displayed at the start of the new version to help readers quickly identify the changes made.
To update a preprint, authors can submit a new version which will be added to the preprint’s history with a clear version number and publication date. The original version will continue to be available, but the new version will be served to readers first if they follow links or references to the original paper. The older versions will display a clear notification that a new version is available.
Retractions, Corrections, Expression of Concern
Retractions
Retractions are a mechanism to ensure the integrity of the scholarly record. A preprint may be subject to retraction when it contains critical errors that significantly impact the credibility of its findings and conclusions. These can result from honest errors, miscalculations, or more severe instances of scientific misconduct. Retractions are not intended to punish authors but to correct the literature and ensure its reliability.
A retraction may be warranted for several reasons, including:
- Clear evidence that the findings are unreliable due to misconduct (e.g., data fabrication, manipulation) or honest error (e.g., miscalculation, experimental error).
- The findings have previously been published elsewhere without proper cross-referencing, permission, or justification (i.e., cases of redundant publication).
- It constitutes plagiarism.
- It reports unethical research.
Retractions can be initiated by authors, institutions, funding bodies, or any member of the academic community. A written request with reasons for retraction must be submitted along with substantial evidence to substantiate the need for such action. SOCIOS will conduct a thorough investigation for each retraction case, following COPE Retraction Guidelines. Requests that do not align with the COPE retraction criteria will be declined. During the investigation, all relevant parties will be given an opportunity to respond to the concerns raised.
Upon a retraction request, the ongoing peer review process will be put on hold. SOCIOS will issue a provisional notification on the preprint's article page, alerting the community to the ongoing investigation affecting all versions of the preprint. If definitive evidence justifying a retraction is found, the provisional notice will be replaced by a formal retraction statement detailing the rationale for the retraction and identifying the requesting party. It may also disclose any findings of misconduct. This statement will be assigned a DOI to ensure traceability and attached to the original, retracted article.
The retracted preprint will remain accessible to maintain the integrity of the academic record, marked with a Retracted watermark on the PDF of all affected manuscript versions. SOCIOS will inform databases and indexing systems associated with our platform so that the retraction is reflected in the literature. If conclusive evidence about the reliability of a preprint cannot be obtained promptly or within a foreseeable timeframe, the provisional notice may be substituted with an Expression of Concern to advise readers to consider the manuscript's content with caution.
SOCIOS reserves the right to retract preprints or issue Expressions of Concern even if not all or any authors agree.
In case of retraction, authors are entitled to an appeal process by presenting new evidence or context that challenges the grounds for retraction (see Appeals and Complaints).
Corrections
Corrections are appropriate if only a small portion of an otherwise reliable manuscript proves to be misleading (especially because of honest errors). In such instances, authors may submit a corrected version of the article providing a summary explaining what was corrected and why. This summary will be displayed at the start of the new version to help readers quickly identify the corrections made.
The corrected version will be:
- Linked to the retracted preprint and clearly labeled as a CORRECTION.
- Assigned its own Digital Object Identifier (DOI) that directs to the most recent version; the original retracted version and the retraction notice will be preserved as part of the historical record.
- Subject to peer review and must meet all publication criteria.
Expression of Concern
If significant issues regarding a preprint's content or the integrity of its research arise that require further investigation and are not immediately resolvable, we will post an Expression of Concern to notify readers. Once the investigation is concluded, the preprint may be corrected, retracted, or the Expression of Concern may be lifted if the issues are resolved satisfactorily.
Permanency of Record
Preprints and peer review reports on SOCIOS are assigned Digital Object Identifiers (DOIs) through DataCite, guaranteeing their permanent accessibility to the scholarly community. As a result, preprints and peer review reports are not subject to alteration or withdrawal after their initial posting - for instance, for the purpose of journal submission. Authors may revise, update, or correct their preprint only by publishing new versions, which will be systematically included in the article's documented history. Each preprint’s history, including all peer review reports and comments, will be preserved to document the evolution of the work and the scholarly discourse surrounding it.
In the event of SOCIOS´ cessation, the German National Library stand as our archival solutions to ensure the long-term survival of the digital scholarly content we host.
Removals
In extremely limited cases, it may be necessary to remove a preprint from online accessibility. This action is reserved for instances where content is definitively libelous, is the subject of a court order, infringes upon individual privacy, or could potentially pose a grave threat to public health. In these circumstances, SOCIOS reserves the right to remove preprints, even without notice where there is sufficient reason for doing so. While the preprint's metadata will be preserved, the text will be supplanted by a notice detailing that the article has been excised due to legal implications.
Appeals and Complaints
Authors may appeal decisions made by SOCIOS regarding rejections, retractions, or other significant editorial decisions. Appeals must be submitted in writing within 30 days of the original decision. The appeal should include a detailed explanation of the grounds for appeal and any supporting evidence. Receipt of the appeal will be acknowledged within five working days, and an estimated timeline for the review process will be provided. The appeal will be reviewed by a designated staff member who is not involved in the original decision. The resolution on the appeal will be final, and no further appeals will be considered.
Anybody who wants to make a complaint about any aspect of being published on SOCIOS should clearly describe the issue, provide evidence or context where possible, and state the desired outcome. We will acknowledge receipt of the complaint within five working days and provide an estimated timeline for the investigation. The complaint will be reviewed by a designated staff member who is not involved in the subject of the complaint. We aim to resolve complaints within a reasonable timeframe, typically within 30 days of receipt. The complainant will be informed of the outcome and any actions taken.
For appeals, complaints, inquiries, or more information about these policies, please contact socios-content@uni-koeln.de.